Return & Refund Policy

Return & Refund Policy – StoreCart.in

At StoreCart.in, customer satisfaction is important to us. Please read our Return & Refund Policy carefully to understand the conditions under which returns, replacements, or refunds are accepted.

1. Return Eligibility

We accept returns only under the following conditions:

  • You received a damaged, defective, or wrong product

  • The issue is reported within 48 hours of delivery

  • Clear images or unboxing video are provided as proof

⚠️ Returns will not be accepted for:

  • Change of mind

  • Incorrect address or phone number provided by the customer

  • Minor color or design variations (due to lighting or screen differences)

  • Used, washed, or tampered products

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable and non-refundable (unless damaged or incorrect):

  • Personal care & beauty products

  • Innerwear or hygiene-related items

  • Products marked as “Non-Returnable” on the product page

3. Replacement Policy

If eligible, we may offer a replacement instead of a refund, depending on product availability.

  • Replacement requests must be raised within 48 hours of delivery

  • Replacement products are shipped after verification

  • Delivery timelines for replacements may vary

4. Refund Policy

Refunds are processed only after verification of the issue.

Refund method:

  • Original payment method (UPI, Card, Wallet)

  • For COD orders, refunds are issued via bank transfer or UPI

Refund timeline:

  • Approved refunds are processed within 5–7 business days

  • Bank credit time may vary depending on your bank

5. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, orders cannot be cancelled

  • COD orders refused at delivery may result in future COD restrictions

6. How to Request a Return or Refund

To request a return or refund, contact us at:

📧 Email: support@dropshipbaba2@gmail.com

Please include:

  • Order ID

  • Issue description

  • Clear images or unboxing video

Our support team will respond within 24–48 business hours.

7. Shipping Costs for Returns

  • Return shipping costs are covered by StoreCart.in only if the return is approved due to our error

  • If return is not approved, shipping charges are non-refundable

8. Policy Updates

StoreCart.in reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

9. Contact Information

For any questions regarding returns or refunds, feel free to contact us:

📧 support@storecart.in
🌐 https://storecart.in